Privacy policy

 

Privacy Policy

Last Updated: February 23, 2026

This Privacy Policy explains how Dovinn (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your personal information when you visit or make a purchase from www.dovinn.com (the “Site”).

We are committed to protecting your privacy in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), and provincial laws including Quebec’s Law 25, BC PIPA, and Alberta PIPA.

1. Accountability & Privacy Officer

Dovinn is responsible for personal information under its control. We have appointed a Privacy Officer to oversee our compliance and ensure your data is handled with the highest level of security.

  • Privacy Contact: service@dovinn.com
  • Role: Handling access requests, data corrections, and privacy inquiries or complaints.

2. Information We Collect

We limit the collection of personal information to what is strictly necessary for providing our services:

  • Identifiers: Name, shipping address, billing address, phone number, and email address.
  • Payment Information: All payments are processed securely via encrypted third-party gateways (e.g., Shopify Payments, PayPal). We do not store full credit card numbers on our servers.
  • Technical Data: IP address, device type, cookies, and browsing behavior to optimize site performance and prevent fraud.

3. Purpose of Collection & Consent

We use your information to fulfill orders, provide customer support, and maintain site security.

  • Implied Consent: By placing an order, you provide implied consent for us to use your data for transaction fulfillment and delivery.
  • Marketing (CASL Compliance): In accordance with the Canada Anti-Spam Legislation (CASL), we only send promotional emails if you have provided express opt-in consent. You may unsubscribe at any time via the "unsubscribe" link in our emails.

4. International Data Transfers

Dovinn is headquartered in the Netherlands and utilizes Shopify to power our store. Your personal information may be stored or processed outside of Canada (including in the Netherlands, USA, or Ireland).

Note: While your data is stored outside Canada, it is subject to the laws of those jurisdictions, and local authorities may be able to access data under lawful orders.

5. Disclosure to Third Parties

We do not sell, rent, or trade your personal information. We share data only with trusted service providers essential to our operations:

  • E-commerce Platform: Shopify Inc.
  • Shipping Partners: Carriers (e.g., Canada Post, UPS, FedEx) to deliver your orders.
  • Payment Processors: To facilitate secure, encrypted transactions.
  • Legal Obligations: We may disclose information if required by Canadian law or a valid court order.

6. Safeguards & Retention

We implement industry-standard security measures, including SSL/TLS encryption, to protect your data during transmission. We retain personal information only as long as necessary to fulfill the purchase or comply with legal and tax requirements (typically 7 years for financial records).

7. Your Rights (PIPEDA & Law 25)

As a Canadian resident, you have the following rights regarding your data:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Correction: Request that we update or fix inaccurate information.
  • Right to Withdrawal: Withdraw consent for data processing (subject to legal restrictions).
  • Right to Deletion: Under certain conditions (specifically for Quebec residents), you may request the deletion of your personal data.

To exercise these rights, please contact our Privacy Officer at service@dovinn.com. We will respond to all requests within 30 days.

8. Cookies

We use cookies to remember your shopping cart and analyze site traffic. You can manage or disable cookies in your browser settings; however, some features of the Site may not function properly without them.

9. Contact Information & Complaints

If you have questions or wish to lodge a complaint, please contact us directly:

Store Name: Dovinn
Website: www.dovinn.com
Email: service@dovinn.com
Administrative Office: Truusoversteegenstraat 4, 3417 CN Montfoort, The Netherlands
Support Hours: Monday – Friday, 08:00 AM – 07:00 PM (ET)

If we cannot resolve your concern, you may contact the Office of the Privacy Commissioner of Canada (OPC) or your provincial Privacy Commissioner.